I. Identity Of The Business
When ordering in our online shop you have a contract with:
Managing director: Regina Kainz
Address: MiaDeRoca, Bürglsteinstraße 17/47, 5020 Salzburg, Austria
VAT Number / UID: ATU56873413
Telephone: +43 699 1224 0241
Please note that all calls to us will be charged at the local rate for calls to Austria (charges may vary). In case of an answering machine leave message in english, spanish or german.
If you have questions about your order or the products, please contact us.
II. Contract Conclusion
II.1 The presentation of the products in the web store of MiaDeRoca is no legally binding offer, it should be seen as invitation to order. All items are subject to stock availability. It is our intention to keep our website up to date and free from errors, errors in product description or pricing may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
II.2 The checkout process sets out the final details of your order. When clicking "confirm the order" on the page "Step 3 of 3 - Order Confirmation" you are placing a binding order of the listed products. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from MiaDeRoca.
II.3 Acceptance of your order and the completion of the contract between you and us will take place when we send an ordner confirmation email or by the delivery of the goods unless we have notified you that we do not accept your order or you have cancelled it. If you don't receive neither an order confirmation email nor the delivery of the goods within 2 weeks, you are not bound to the order anymore.
II.4 We save your order and the details you have included. Please print out the terms and conditions and the order acknowledgement for your own records. Only the momentarily valid terms and conditions are available on the Website.
II.5 MiaDeRoca does not guarantee accessiblity to the Website.
II.6 Please note that all calls to our Customer Services Representatives will be charged at the local rate for calls to Austria (charges may vary).
III. Right of cancellation
III.1 Please note that if you wish to return goods under our Approval guarantee, you have 14 days from receipt of the goods to return them to us. Within this timeperiod we accept cancellation by letter, fax or email. Please keep evidence of your cancellation notice. In case of return, the return costs are to be payed by you. MiaDeRoca will process the cancellation as soon as possible, but within 30 days after notification.
III.2 Your order can not be cancelled for goods that have been made to your own specification.
III.3 In the unlikely event that you receive faulty or damaged goods, please contact us. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
IV. Prices and Delivery
IV.1. All prices are shown in Euro and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise. For further information on delivery charges see the page Delivery Information. For easier reference prices in GBP and USD are also mentioned, the actual price depends on the current rates and charges of your credit card or bank-account.
IV.2. Please note that we only send to specific countries within the European Union (EU).
V. Payment methods
We offer as payment methods PayPal and prepayment via your banking account.